- Contact Us page and selecting the “Existing Orders – Defective Products” option from the dropdown menu.
If you believe you have received a defective product, please submit a ticket via the
Once one of our customer service representatives is able to confirm the defect, your defect will be taken care of by either All Filters or the manufacturer of the product.
Depending on the product and the defect, you will either receive a replacement part or we will exchange the defective product with a new product. We will be responsible for the shipping fee to return the product to us and the shipping fee for the replacement part or product.
This policy applies to the purchase and sale of products through allfilters.com (the "Site"). This policy is subject to change by All Filters LLC without prior written notice at any time, in its sole discretion. The latest version of this policy will be posted on this Site, and you should review this policy prior to purchasing any product that is available through the Site. All changes are effective immediately when we post them, and apply to all access to and use of the Site thereafter. The date this policy was last revised is identified at the top of the page. Your continued use of this Site after a posted change in this policy will constitute your acceptance of and agreement to such changes.